Frequently Asked Questions

Frequently Asked Questions

Once you have received an email stating your order has been completed, it will then be delivered the following day. Live tracking will be sent via SMS one day prior to delivery. If you have any questions or concerns, please reach out to us at support@biancopantry.com.au

Our order tracking system provides you with the following information, ensuring a smooth and simple delivery process.

1. SMS one day prior to delivery with estimated time of delivery.

2. SMS 30min prior to delivery.

3. SMS once the delivery has been completed with photo evidence.

Our insulated packaging will keep your products chilled for up to 5± hours, ensuring your items are kept safe & ready for you to enjoy!

If you are not home at the time of delivery, your order will be left in a safe place.

Our order tracking system provides you with the following information, ensuring a smooth and simple delivery process. 

1. SMS one day prior to delivery with estimated time of delivery. 

2. SMS 30min prior to delivery.

3. SMS once the delivery has been completed with photo evidence. 

Our insulated packaging will keep your products chilled for up to 5± hours, ensuring your items are kept safe & ready for you to enjoy!

We're sorry to hear that. Whilst we pride ourselves on our customer experience, sometimes things just don't work out. 

Please contact our support team via email at support@biancopantry.com.au and we'll be glad to assist you. 

Packaging for the planet!

All orders are packaged in recyclable boxes with 100% recyclable thermal liners, making our cartons economical, lightweight & efficient. 

Our physical stores 'Bianco' & 'Bianco Kitchen' are located in Brighton-Le-Sands, Sydney. 

Address: 18/376 Bay St, Brighton-Le-Sands NSW 2216 (Located under the Novotel along The Grande Parade)

Bianco Pantry currently offers delivery to over 200 Sydney suburbs, located within the Sydney Metropolitan Area.

Currently we do apply a $70 minimum spend for all orders.

Please visit our shipping information tab for more info.