Frequently Asked Questions

Frequently Asked Questions

Unfortunately due to numerous variables, we currently cannot provide an accurate time in which your order will be delivered. Please note once you have received an email stating your order has been shipped, it will be with you by end of day. 

If you are not home at the time of delivery, you may receive a phone call informing you that your package has been left in a safe place.

Our unique insulated packaging will keep your products cold for up to 12 hours, ensuring your items are kept fresh & ready for you to enjoy!

We're sorry to hear that. Whilst we pride ourselves on our customer experience, sometimes things just don't work out. 

Please contact our support team via email at hello@biancopantry.com.au and we'll be glad to assist you. 

Packaging for the planet!

All orders are packaged in our specially designed wool boxes/satchels. Our packaging will keep your products cold for up to 12 hours, ensuring your items are kept fresh & ready for you to enjoy!

Our physical stores 'Bianco' & 'Bianco Kitchen' are located in Brighton-Le-Sands, Sydney. All customers who select In-store pickup as there preferred method of shipping, will be directed to our 'Bianco Kitchen' store once their order is available for pickup. 

Address: 18/376 Bay St, Brighton-Le-Sands NSW 2216 (Located under the Novotel along The Grande Parade)

Currently we only offer delivery to postcodes within the following ranges:

2000-2076

2088-2095

2110-2154

2160-2234

All In-store pickup orders do not contain a minimum spend. However, we do apply a $50 minimum spend for all delivered goods